Refund policy


Last updated: 9 August 2026

At TABZ FASHION, we want you to love your purchase. If you are not completely satisfied with your order, you may be able to return it in accordance with this Returns & Refund Policy and your statutory rights under UK consumer law.

1. Our Returns Policy

If you change your mind about an online purchase, you generally have the right to cancel your order within 14 days of receiving your goods, without having to give a reason.

After telling us that you wish to cancel, you normally have a further 14 days to send the item(s) back to us.

This cancellation right does not affect any other rights you may have if an item is faulty, damaged, incorrectly supplied or not as described.

2. Return Conditions

To help us process your return quickly, please ensure that:

  • Items are returned in their original condition.

  • Clothing is unworn and has not been washed.

  • Original tags and labels remain attached where applicable.

  • Items are returned with the original packaging where reasonably possible.

  • Items have not been damaged, stained, altered or used beyond what is reasonably necessary to check their size, fit and condition.

We reserve the right to make a reasonable deduction from a refund where the value of an item has been reduced because it has been handled beyond what is necessary to establish its nature, characteristics and functionality.

3. How to Request a Return

To request a return, please contact our customer service team using the contact details provided on our website.

Please include:

  • Your order number

  • The name used to place the order

  • The item(s) you wish to return

  • The reason for the return, if applicable

We will provide you with the relevant return instructions.

Please do not send items back without contacting us first, as this may delay your return.

4. Refunds

Once we receive and inspect your returned item(s), we will process your refund as soon as reasonably possible.

Where you exercise your statutory right to cancel an online order, we will generally refund:

  • The price paid for the returned item(s), and

  • The standard delivery charge paid for the original order, where required by law.

If you selected a more expensive delivery option than our standard delivery service, we are not required to refund the additional cost.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed with you.

5. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible.

Your statutory rights under UK consumer law are not affected by this policy.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

If your item arrived damaged, please contact us with your order number and, where possible, photographs showing the issue so that we can investigate and assist you promptly.

6. Return Delivery Costs

If you are returning an item because you have changed your mind, you may generally be responsible for the direct cost of returning the goods, unless we have agreed otherwise or the law requires us to cover the cost.

If the item is faulty, damaged, incorrectly supplied or not as described, please contact us before returning it so that we can advise you about the appropriate return arrangements.

7. Exclusions

Certain products may be excluded from the statutory cancellation right where permitted by UK law.

For example, this may include goods that are:

  • Made to your specific requirements or personalised.

  • Sealed goods that are not suitable for return for health or hygiene reasons once unsealed, where applicable.

  • Other goods specifically excluded by applicable consumer legislation.

These exclusions do not remove your legal rights where goods are faulty, not as described or otherwise do not conform to your legal rights.

8. Sale and Discounted Items

Sale and discounted items are generally eligible for return under the same statutory consumer rights as full-price items, unless a specific lawful exclusion applies.

Your statutory rights are not affected by a sale, promotion or discount.

9. Exchanges

If you would like to exchange an item for a different size or colour, please contact us before returning it.

Where an exchange is not available, we may process a refund and you can place a new order for the item you require.

10. Late or Missing Refunds

If you have been notified that your refund has been processed but the money has not appeared in your account, please first check your bank or payment provider.

If you still cannot locate your refund, please contact our customer service team with your order details so that we can investigate.

11. Your Statutory Rights

Nothing in this Returns & Refund Policy is intended to limit or exclude your statutory rights under UK consumer protection law.

For more information about your consumer rights in the UK, you can visit the official UK Government website.

12. Contact Us

If you have any questions about returns, refunds, exchanges or faulty items, please contact TABZ FASHION through the contact details provided on our website.

We are happy to help make the returns and refund process as straightforward as possible.